Booking Terms & Conditions
Hi there! We’ve worked hard on making our Booking Terms and Conditions easy to read. This is a summary of the main points of our Booking Terms and Conditions, but should not be considered a substitute for reading the full version that follows.
below your expectations, and we’ll see if there’s anything we can do to help. • ScheduleDown Bookings include certain Terms of Sale that you need to agree to before making a ScheduleDown Booking. Please check all details and any restrictions relating to a ScheduleDown Booking thoroughly before confirming the ScheduleDown Booking.
Please read these Booking Terms and Conditions carefully before you use the ScheduleDown Booking Services, asthese Booking Terms and Conditions will apply to your ScheduleDown Booking. We recommend that you print a copy of these Booking Terms and Conditions for future reference. If you do not agree with these Booking Terms and Conditions, you must not use the ScheduleDown Services to make a booking with our Partners.
Definitions
Terms in the preamble and elsewhere in this document have their assigned meanings, and each of the following terms has the meaning assigned to it.
“Booking Confirmation” means a written confirmation that we provide to you regarding a ScheduleDown Booking, either in email or through the ScheduleDown Website or ScheduleDown Widget.
“Cancellation Policy” means a policy that is included in the Terms of Sale of a ScheduleDown Booking whereby a Partner may charge you (through the ScheduleDown Payment Services) a certain fee for a cancelled ScheduleDown Booking, which may be up to 100% of the value of the ScheduleDown Booking.
“Customer”,“End User”,and “You” means you, the user of the ScheduleDown Services or the purchaser of any Partner Services.
“scheduledown”, “we”and “us” has the meaning set out below:
“scheduledown Booking”means an appointment booked online with a particular Partner for the provision of Partner Services made via the ScheduleDown Website or the ScheduleDown Widget
“scheduledown Booking Services” means all appointment booking services, including creating appointments, adjustment, rescheduling, and cancelling appointments, provided through the ScheduleDown Website or the ScheduleDown Widget.
“scheduledown Contract”has the meaning provided in Section 3 of these Booking Terms and Conditions.
“scheduledown Customer Account”means an account created on the ScheduleDown Website or ScheduleDown Widget belonging to you, containing information such as your name, booking history, and contact information.
“scheduledown Payment Services”means the online and in-app payment facility that may be available for select Partners on the ScheduleDown Website and the ScheduleDown Widget.
“scheduledown Services”means the ScheduleDown Booking Services and the ScheduleDown Payment Services.
“scheduledown Website”means the website ScheduleDown.com, accessible through any web browser or through our mobile apps published on the Apple Store and Google Play Store.
“scheduledown Widget”means the web interface owned and provided by ScheduleDown, which a Partner may embed on their own website and/or social media channels, and through which Customers may book online with the Partner directly.
“No Show Policy”means a policy that is included in the Terms of Sale of a ScheduleDown Booking whereby a Partner may charge you (through the ScheduleDown Payment Services) a certain fee for a failing to show up to a Partner’s place of business at the time indicated on the ScheduleDown Booking, which may be up to 100% of the value of the ScheduleDown Booking
“Partner”means a selected third-party provider of goods and services, who offers their goods and services for sale on the ScheduleDown Website or the ScheduleDown Widget.
“Partner Contract”has the meaning provided in Section 3 of these Booking Terms and Conditions.
“Partner Services”has the meaning provided in Section 3 of these Booking Terms and Conditions.
“Pay Cash In Store Booking”means a booking made on the ScheduleDown Website or the ScheduleDown Widget where the booking is not paid for online using the ScheduleDown Payment Services.
“Payment Processor”means third-party payment processors supporting ScheduleDown with the provision of the ScheduleDown Payment Services.
“Terms of Sale” mean the date, time, price, Partner Services, discount, location, cancellation policy, and any other details and conditions shown on the ScheduleDown Website at the time that a ScheduleDown Booking is made
Description of the ScheduleDown Services
ScheduleDown (“we”, “us”, or “our” for short) provides the ScheduleDown Website and the ScheduleDown Widget to make it easy for you to book appointments online with a variety of participating Partners. The ScheduleDown Website and the ScheduleDown Widget include a consolidated list of Partner Services, which you may review and book online using the ScheduleDown Booking Services.
For certain qualifying Partners, we also provide ScheduleDown Payment Services. The ScheduleDown Payment Services allow you to pay in-app for Partner Services, and include all credit or debit card processing services, including refunding, reversing, and adjusting transactions.
You understand and agree that the Partner Services listed on the ScheduleDown Website and the ScheduleDown Widget are provided by our Partners, and not by us. These Partners, and not ScheduleDown, are responsible for customer service related to these Partner Services, which includes responsibility for the nature, quality, and content of the Partner Services, as well as any disputes regarding scheduling, reservation, cancellation, refund policies, adjustments, functionality, and issues concerning experience with a Partner’s personnel or policies.
When you make a ScheduleDown Booking, you will need to arrive at the place of business of the Partner in order to receive the Partner Services. The place of business will be indicated in the Terms of Sale of the ScheduleDown Booking.
Relationship Between You, Us, and our Partners
The ScheduleDown Website and the ScheduleDown Widget are operated by ScheduleDown. The Website and Widget allow you to book and pay for a broad range of services (Partner Services) in the beauty and wellness space, such as hair, beauty, and massage services, from a variety of providers (our Partners). Those Partner Services are provided by our various Partners and not by us. The provision of the Partner Services booked via the ScheduleDown Website and the ScheduleDown Widget is the responsibility of the Partner which provides them.
In the event you pay for Partner Services using the ScheduleDown Payment Services, your payment will be received by us acting as commercial agent on behalf of the Partner. If we receive payment as commercial agent on behalf of the relevant Partner, our receipt of the correct payment will discharge your debt to that Partner.
The legal implications of this is that when you purchase Partner Services, with the exception of Pay Cash In Store Bookings where no binding contract is formed, it will create two binding legal contracts:
All Partner Services available for purchase on the ScheduleDown Website or the ScheduleDown Widget are offered by ScheduleDown on behalf of its Partners. That is, ScheduleDown takes and concludes your bookings as a commercial agent for its Partners. Therefore, we are not responsible or liable to you for the actual Partner Services that are booked through the ScheduleDown Booking Services.
We may amend these Booking Terms and Conditions from time to time as set out in Section 13 of these Booking Terms and Conditions. Every time you wish to make a ScheduleDown Booking, please check these Booking Terms and Conditions to ensure you understand the terms which will apply at that time.
How Contracts are Formed Between You and Us
When you make a ScheduleDown Booking, you will be able to select which Partner Services you would like to receive. The ScheduleDown Booking Services provide you with an opportunity to check and amend any errors before confirming your ScheduleDown Booking, and will disclose any other relevant terms (e.g. cancellation policy) to you prior to your confirmation. Please take the time to read and check all details of your appointment and applicable terms of sale before confirming your ScheduleDown Booking.
We are appointed as the commercial agent of the Partner to conclude ScheduleDown Bookings on its behalf, and the Partner Contract will be formed when we send you a Booking Confirmation. Your Booking Confirmation is your receipt from ScheduleDown, and will be sent to the email that you supply on your ScheduleDown Customer Account upon confirming a ScheduleDown Booking. If you require a tax receipt, you need to contact the Partner directly.
If you wish to reschedule your appointment details (time/date) in whole or in part after you have received a Booking Confirmation, you may do so through either the ScheduleDown Website or the ScheduleDown Widget, or by contacting the relevant Partner directly. However, you may only reschedule your appointment provided that your appointment is not due to take place within a time frame (e.g. 24 or 48 hours) determined by the Partner. The interval between when you may reschedule your appointment and your scheduled appointment start time will be determined independently by each Partner, and disclosed to you at the time of making your ScheduleDown Booking. You should review and understand the cancellation policy before confirming your appointment on the ScheduleDown Website or ScheduleDown Widget. Please note that your ability to reschedule your
Partner Services
Our Partners are under a legal duty to provide Partner Services that are in conformity with the relevant Partner Contract.
All Partner Services shown on the ScheduleDown Website and ScheduleDown Widget are subject to availability. The images and/or descriptions of the Partner Services on the ScheduleDown Website and ScheduleDown Widget are for illustrative purposes only, and actual Partner Services may vary from those images and/or descriptions. We require our Partners to ensure that all information provided by them for display on their page of the ScheduleDown Website and ScheduleDown Widget is accurate, complete and not misleading in any way. Nonetheless, we cannot verify the information which Partners provide to us. It will be each Partner's responsibility to ensure that all of its Partner Services listed on the ScheduleDown Website and ScheduleDown Widget are available and accurately described.
If you are a Customer, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Booking Terms and Conditions will affect these legal rights.
It is your (or the person receiving the Partner Services of your ScheduleDown Booking) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to the Partner that might affect or be affected by any Partner Services (for example without limitation, allergy information and health issues). Notwithstanding Section 8, if you (or the relevant recipient of the Partner Services) fail to disclose any such information to the applicable Partner, neither ScheduleDown nor the relevant Partner shall be liable to you (or the recipient of the Partner Services) for any injury, loss or damages resulting from the Partner Services that could reasonably have been avoided if you (or the recipient of the Partner Services) had disclosed that information prior to receiving the Partner Services
Cancellation and No Show Policies
In addition to your other legal rights, you may in certain circumstances have the right to cancel a Partner Contract and/or ScheduleDown Contract (as applicable) with the terms set out in this Section 6.
If you wish to cancel your ScheduleDown Booking, you may do so through either the ScheduleDown Website or the ScheduleDown Widget, or by contacting your Partner directly. You may only cancel a ScheduleDown Booking through the ScheduleDown Website or ScheduleDown Widget provided that your appointment is not due to take place within a time frame (e.g. 24 or 48 hours) determined by the Partner. The interval between when you may cancel your appointment and your scheduled appointment start time will be determined independently by each Partner, and disclosed to you at the time of making your ScheduleDown Booking as part of the Terms of Sale.
Certain Partners may choose to implement a Cancellation Policy, the terms of which will be disclosed to and confirmed by you at the time of making your ScheduleDown Booking. If a Partner has such a Cancellation Policy, then ScheduleDown may automatically charge your card an amount determined by the Partner, which may be up to the full amount (100%) of the value of the ScheduleDown Booking. If you cancel an appointment beyond the time indicated in the Partner’s Cancellation Policy, you will not be entitled to any refund unless mutually agreed between you and the Partner directly.
Certain Partners may also choose to implement a No Show Policy. If you fail to turn up to a Partner’s place of business at the time indicated on your ScheduleDown Booking, a Partner may choose to exercise their No Show Policy, wherein ScheduleDown may automatically charge your card an amount of up to the full amount (100%) of the value of the ScheduleDown Booking.
PLEASE NOTE THAT NO REFUND WILL BE GIVEN WHERE A CANCELLATION IS ATTEMPTED WITHIN THE TIME PERIOD SPECIFIED IN THE CANCELLATION POLICY OF THE RELEVANT PARTNER.
Customer’s Representations and Warranties
By providing debit or credit card information through the ScheduleDown Website to use the ScheduleDown Payment Services, you represent, warrant, and covenant that:
Additionally, when you authorize a payment using the ScheduleDown Payment Services, you further represent, warrant, and covenant that:
Breach of any of the representations, warranties, and covenants in this Section 7 are grounds for denial of the ScheduleDown Payment Services or any of the other ScheduleDown Services. For the avoidance of doubt, this does not exhaust the claims ScheduleDown may have for breach of the representations, warranties, and covenants described in this Section 7.
To confirm that the payment card information you have provided is accurate, we may place a temporary $1.00 authorization hold on your debit or credit card at the time you provide your payment card information to the ScheduleDown Website. After we verify that your payment card information is accurate, the $1.00 hold will be removed and/or refunded.
Resolving Issues
We care about your experience and want to ensure we maintain the highest standards possible. If you have any feedback or would like to make a complaint about one of our Partners or their Partner Services, please either:
If you reach out to us at hello@scheduledown.com, we may contact the Partner to attempt to resolve the issue. If we are unable to resolve the issue following contact with the Partner, and if we consider it to be fair in all the circumstances, then we may, at our sole discretion and always as a last resort, elect to give you a refund for the disputed / complained about amount. These refunds will be processed through the ScheduleDown Payment Services.
MPORTANT NOTE: PLEASE DO BEAR IN MIND THAT WHILE WE TAKE ALL COMPLAINTS ABOUT OUR PARTNERS VERY SERIOUSLY AND WILL ALWAYS DO WHAT WE CAN TO HELP TO RESOLVE THEM, WE ARE NOT RESPONSIBLE TO YOU FOR THE PARTNER SERVICE(S) WHICH THE PARTNERS PROVIDE AND ARE UNDER NO OBLIGATION TO PROVIDE YOU WITH A REFUND OR ANY OTHER RECOMPENSE IN THE EVENT YOU ARE DISSATISFIED WITH PARTNER SERVICES WHICH YOU HAVE RECEIVED FROM OUR PARTNERS.
Restrictions on Access
ScheduleDown reserves the right to partially or fully restrict your access to the ScheduleDown Services where any of the following occur:
Additionally, you understand that because Partner Services are sold by our Partners, and not by us, our Partners maintain the right to impose additional restrictions on who may buy and book the Partner Services that they offer. In particular, a Partner may choose to restrict your access to their Partner Profile; prevent you from making a ScheduleDown Booking with Partner Services that they offer; and otherwise restrict your ability to interact with that Partner on the ScheduleDown Website or ScheduleDown Widget. These restrictions are determined solely by the Partners, and we are unable to provide you with access to these Partner Services.
Price and Payment
Prices and any applicable delivery and/or processing charges will be as quoted on the ScheduleDown Website or ScheduleDown Widget. The final price you pay connected with a ScheduleDown Booking may be adjusted to reflect any additional goods or services you purchase from the Partner at the time of receiving Partner Services, if that purchase is handled through the ScheduleDown Payment Services. Additionally, the ScheduleDown Partner may, at their sole discretion, issue a discount that would be reflected on the final tax invoice.
The Partner has full responsibility for accounting for indirect taxes on the total value of the ScheduleDown Booking, plus any adjustments for additional goods or services sold or discounts applied, where applicable. ScheduleDown does not charge you taxes on ScheduleDown Bookings, as the Partner Services are provided by the Partner, not by ScheduleDown. As a result, ScheduleDown cannot provide you with a tax invoice in respect of your ScheduleDown Bookings, and tax invoices will need to be provided by the Partner.
Payment for all Partner Services must be made at the time of receiving treatment in the currency stated on the Booking Confirmation. You may pay for Partner Services you receive using the ScheduleDown Payment Services, or directly with the Partner with cash or credit card. If you do choose to pay using the ScheduleDown Payment Services, you may be subject to the terms and conditions, privacy policy, and other terms of use of our Payment Processors.
Any currency conversion costs or other charges incurred by you in making a payment will be borne by you in addition to the price due to us.
Payments made through the ScheduleDown Payment Services are processed by third party payment services providers (Payment Processors). ScheduleDown takes reasonable care to ensure that the ScheduleDown Payment Services are available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to the ScheduleDown Payment Services, nor can we guarantee that the facility is virus or error free. Because the ScheduleDown Payment Services rely on third parties, there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. Additionally, access to the ScheduleDown Payment Services may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions to the ScheduleDown Payment Services and will do what we can to restore the facility as soon as reasonably possible.
If you do elect to use the ScheduleDown Payment Services, ScheduleDown will collect the payment in its capacity as the commercial agent of the relevant Partner. Once ScheduleDown has successfully received your payment for the Partner Services, this will discharge your debt to the Partner on whose behalf ScheduleDown has collected the payment, and the Partner will have no further claim to remuneration from you in connection with that ScheduleDown Booking
For certain ScheduleDown Bookings, there may be an option for you to make a Pay Cash In Store Booking. This means that you may make a ScheduleDown Booking without using the ScheduleDown Payment Services, and then pay the Partner directly for the value of the underlying Partner Services with cash, credit card, or another payment instrument acceptable to the Partner. This option will only appear if the Partner enables this option, and may not appear for some Partners. Please note that when you make a Pay Cash In Store Booking on the ScheduleDown Website or ScheduleDown Widget, no binding legal contract in respect of the ScheduleDown Booking is made.
Liability
Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, provided that loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time we entered into the ScheduleDown Contract.
We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or waste of management or office time.
We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law
Indemnity
You agree to defend, indemnify and hold harmless ScheduleDown and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their staff members, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising out of or related to:
We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or waste of management or office time.
We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law
Amendments to the Booking Terms and Conditions
We may revise these Booking Terms and Conditions from time to time in the following circumstances:
Every time you use the ScheduleDown Booking Services, the Booking Terms and Conditions in force at that time (and available for view on ScheduleDown Website or ScheduleDown Widget and accepted by you at the point of appointment confirmation) will apply to the ScheduleDown Contract between you and us and the Partner Contract between you and the Partner. You can find the date on which these Booking Terms and Conditions were last updated at the top of this page.
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